The Institute of Banking Personnel Selection (IBPS) has released the official notification for CRP CSA-XV, inviting applications for the post of Customer Service Associate (Clerical Cadre) in 11 participating public sector banks. This Common Recruitment Process is for vacancies to be filled during the financial year 2026–27.
Quick Highlights
Post Name: Customer Service Associate (CSA)
Total Vacancies: 10277
Participating Banks: 11
Application Mode: Online
Eligibility Criteria
1. Educational Qualification (As on 21.08.2025)
A degree in any discipline from a recognized university.
Must be proficient in the local language of the state applied for.
Basic computer knowledge is essential.
2. Age Limit (As on 01.08.2025)
Minimum: 20 years
Maximum: 28 years
(Candidates must be born between 02.08.1997 and 01.08.2005)
3. Age Relaxation
SC/ST: 5 years
OBC (NCL): 3 years
PwBD: 10 years
Others as per government rules
Participating Banks List
Bank of Baroda
Bank of India
Bank of Maharashtra
Canara Bank
Central Bank of India
Indian Bank
Indian Overseas Bank
Punjab National Bank
Punjab & Sind Bank
UCO Bank
Union Bank of India
Vacancy Details – State-wise
- Andaman and Nicobar Islands: 13
- Andhra Pradesh: 367
- Arunachal Pradesh: 22
- Assam: 204
- Bihar: 308
- Chandigarh: 63
- Chhattisgarh: 214
- Dadra and Nagar Haveli/ Daman &Diu:35
- Delhi: 416
- Goa: 87
- Gujarat: 753
- Haryana: 144
- Himachal Pradesh: 114
- Jammu and Kashmir: 61
- Jharkhand: 106
- Karnataka: 1170
- Kerala: 330
- Ladakh: 5
- Lakshadweep: 7
- Madhya Pradesh: 601
- Maharashtra: 1117
- Manipur: 31
- Meghalaya: 18
- Mizoram: 28
- Nagaland: 27
- Odisha: 249
- Puducherry: 19
- Punjab: 276
- Rajasthan: 328
- Sikkim: 20
- Tamil Nadu: 894
- Telangana: 261
- Tripura: 32
- Uttar Pradesh: 1315
- Uttarakhand: 102
- West Bengal: 540
IMPORTANT DATES
|
EVENT
|
DATE
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|---|---|
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Application Start
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01.08.2025
|
|
Application Last date
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21.08.2025
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How to Apply
- Visit https://www.ibps.in
- Click “CRP-CSA-XV Apply Online”
- Register using mobile number & email
- Upload photo, signature, thumb impression, and handwritten declaration
- Fill application and choose your state preference
- Pay the fee online and submit the form
- Upload scanned photo, signature & documents
- Pay the fee and submit the form
- Take a printout for reference
Selection Process
Preliminary Exam
Main Exam
Local Language Test
Document Verification
Provisional Allotment
Final merit will be based only on Main Exam marks.
Application Fee
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Category
|
Fee
|
|---|---|
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UR/OBC/EWS (Male)
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₹850
|
|
SC/ST/Female/ESM
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₹175
|
Required Documents
10th/12th/Graduation certificates
Proof of local language studied (Class 10th/12th marksheet or certificate)
Valid photo ID
Caste/Income/EWS certificate (if applicable)
Computer literacy certificate
IMPORTANT WEBLINKS
Application Form: Click Here
Official Website-Click here
Notification-Click here
For phone Assistance–Click Here
Local Language Test
Candidates must know reading, writing, and speaking the local language of the state applied.
Those who have not studied it will need to pass a language proficiency test before joining.
❓ FAQs
- Q1. Who can apply for IBPS CSA post?
Ans: Anyone who has a graduate degree, is aged 20–28, and knows the local language of the state.
- Q2.What is the salary of Customer Service Associate?
Ans: Basic salary starts from ₹24,050/month + DA, HRA, and other allowances as per bank rules.
- Q3. Can I apply for multiple states?
Ans: No. You can apply only for one state/UT and must attend the exam in that state.
- Q4.What is the selection process?
Ans: Prelims → Mains → Language Test → Document Verification → Allotment.
- Q5. Is this exam only for freshers?
Ans: Freshers and experienced candidates can apply.
